Commercial loan servicing, where you lend
Loans board straight from origination into servicing, so borrower data, payments and documents stay on one record. Service loans with your own team or with ours.
Benefits
Seamless data continuity
Borrower and loan data carry over from application through closing and servicing, with no rekeying, so every loan stays on one record.
Flexible servicing options
Service loans with your own team on the platform, or let the Lenders Cooperative servicing team handle the work for you as back-office support.
Modern payment processing
Borrowers link a bank account and pay by ACH, one time or on a recurring schedule, through our integration with Moov. Funding, repayments and fees post to the loan record.
Automated loan boarding
Closed loans board automatically into Lenders Cooperative servicing with their data and documents, so servicing starts on day one.
Loan servicing made simple
Borrowers see what they owe, make one-time or recurring payments, and download statements from a secure portal, while your team sees every payment on the loan record.
Loan details
Borrowers get instant access to balances and payment history in a portal that is easy to use.
Payments
Secure ACH payments, one time or recurring, with the bank account linked once.
Statements and notices
On-demand statements and timely notifications keep borrowers informed.
Secure communication
Borrowers and lenders message and share documents in the same secure, cloud-based platform.
Your choice
Service loans your way
Your team, on our platform
Your servicing staff work the portfolio in the same system your lenders use to originate.
- Borrower portal with balances, statements and payment history
- ACH payments, one-time or recurring, through Moov
- Closed loans board automatically from origination
- Every document and message kept with the loan
Our servicing team, for you
Our experienced servicing and Lender Service Provider (LSP) staff handle the work on your behalf.
- Payment processing and collateral monitoring
- Loan covenant compliance
- SBA servicing: annual reviews, deferments, file maintenance and liquidation tracking
- Reviews of each new SBA servicing SOP against your process
How servicing works
From closing to payoff, on one platform
Board
Closed loans move from origination into Lenders Cooperative servicing automatically, with their data and documents.
Collect
Borrowers link a bank account and pay by ACH through Moov. Funding, repayments and fees post to the same loan record, so there is less to reconcile.
Communicate
Borrowers see balances, payment history, statements and notices in a secure portal, and message your team there.
Monitor
Cash flow data from borrowers’ connected bank accounts supports ongoing loan monitoring, alongside collateral and covenant tracking.
FAQ
Loan servicing questions
Can we service loans ourselves, or does Lenders Cooperative do it?
Either. Your team can service loans directly on the platform, or the Lenders Cooperative servicing team can handle servicing for you.
How do loans get from origination into servicing?
Closed loans board automatically from the lending platform with their borrower data and documents, so nothing is rekeyed.
How do borrowers make payments?
Borrowers link a bank account and pay by ACH, one time or on a recurring schedule, through our integration with Moov.
Do you support SBA loan servicing?
Yes. Our LSP team handles SBA servicing, including annual reviews, deferments, file maintenance and liquidation tracking, and reviews each new SBA servicing SOP.
How is borrower data secured?
Security is built into the platform, with enterprise-grade, cloud-native security and compliance controls designed for regulated financial institutions. Independent auditors review our controls every year, and clients can request our audit reports under a non-disclosure agreement. See Controls & Disclosures.
Ready to take the next step?
Learn more about our Loan Servicing and connect with one of our expert lending professionals today!