Call Center Operations
Our Small Business Contact Center helps clients better support small business borrowers in their communities. It is a purpose-built, white-labeled contact center service offering that helps small businesses navigate the process of obtaining a loan. It allows institutions to support the end user in managing the application process, structuring the capital request, optimizing the right loan product and term, and obtaining counseling on other common small business matters.
Benifits
24/7 Support
Our representatives are available around the clock to provide the support and guidance small businesses need to navigate the loan application process and beyond.
White-Labeled Service
Our service offering is fully customizable and can be branded to match your institution’s look and feel.
Expert Assistance
Our team of professionals are fully trained on your institution’s products and services, and are equipped to provide expert assistance to small business borrowers.
Improved Borrower Experience
Our team is nationally recognized and has extensive experience in the SBA lending industry with all related products and services.
Inbound Servicing
1. Experienced Professionals
Lenders Cooperative has established an inbound servicing team of seasoned financial professionals experienced in supporting small business and government guaranteed lending solutions.
2. Outbound Campaigns
Leverage Lenders Cooperative to facilitate outbound sales and borrower service campaigns.
Ready to take the next step?
Learn more about our Call Operations and connect with one of our expert lending professionals today!