Lenders Cooperative Launches – Turn-Key Small Business Contact Center
MECHANICSBURG, PA (PRWeb)
Lenders Cooperative announced the availability of the new Small Business Contact Center that will help lenders better support small business borrowers in their communities.
Today, Lenders Cooperative announced the availability of the new Small Business Contact Center that will help lenders better support small business borrowers in their communities. The Small Business Contact Center is a purpose-built service offering that helps small businesses navigate the process of obtaining a loan, including navigating the application process, structuring the capital request, optimizing the right loan product and term, and counseling on other common small business matters.
“We are including a turn-key call-center offering to support our lenders leveraging our loan origination platform - allowing each lender the opportunity to provide a highly specialized small business offering to their borrowers. A small business borrower can call our white-labeled contact center, speak to a trained call-center/loan officer, and receive guidance on not just the loan application process, but options to best structure their request for capital. Our clients not only need innovative lending software, but operational support to help their borrowers access the right capital, with the right structure in both portfolio products and government guaranteed SBA products. Our small business experts can help do just that” said Cary Cooper, Managing Partner, Lenders Cooperative
Highlights of the Service & Platform:
- Integration with Lenders Cooperative Loan Origination platform utilizing Amazon Connect and deep CTI integration, allowing personalized greetings, secure authentication per Bank, efficient call-center tracking, and full auditing and reporting.
- Automatic call-back functionality when wait time in queue exceeds specified tolerance.
- Support for the utilization of next generation features such as Amazon Connect Wisdom, allowing call-center staff to quickly find answers helping expedite the borrower experience.
- Integrated reporting and dashboards, enabling a real-time view of contact center metrics and call sentiment analysis.
- Deep integration into the Workflow automation capability of Lenders Cooperative, such as credit servicing functions and operational use cases.
About Lenders Cooperative
Lenders Cooperative is a client-owned cooperative representing a community of over 140 and growing forward-thinking banking institutions leveraging best-in-class loan origination software coupled with shared services, including credit underwriting, SBA LSP support, bank operations and white labeled call center support. With solutions built and supported by veteran bankers, the Cooperative also offers customers a deep knowledge base, the ability to exchange best practices and a direct role in guiding the development and implementation of new technologies.
Lenders Cooperative helps community and regional financial institutions think differently on modernizing their lending solutions, improving internal workflow processes, and streamlining back-office operations so they can focus on their real strength - supporting their customers.